Manage workspace subscriptions
Manage your plan from Workspace settings → Billing. New Pineapple subscriptions use Stripe, and paid features apply to the workspace.
You must be a workspace owner to buy or manage subscriptions.
Open the correct subscription
Select the workspace you want to manage.
Open Workspace settings → Billing.
If you see a list, find the subscription and select View subscription.
For an existing Stripe subscription, select Manage subscription to open its billing portal.
When there is one active subscription, its details can open directly. With several records, check the plan, status and billing date before choosing one. Older records may show the name of the website where the subscription originally started.
Buy a subscription
Select Buy subscription, choose the plan and billing period, then review the Stripe checkout before confirming payment. For a workspace with no subscriptions, the plan picker appears directly in Billing.
Use the current plan picker and checkout for prices, taxes and included features. See pricing for the available plans.
Buying another subscription adds another recurring payment. It does not replace or cancel the existing one. To change an existing Stripe subscription, start with Manage subscription and review the options available there.
How multiple subscriptions work
The highest eligible plan provides the workspace's features, while eligible allowances are pooled. Each subscription keeps its own payments, renewal date and cancellation state.
For example, if a workspace has eligible Starter and Grow subscriptions, it receives Grow features. Both subscriptions remain billed until you cancel one. Cancelling one does not cancel the other.
Payment details and invoices
Open Manage subscription for the relevant Stripe subscription. Use the payment-method and invoice options shown in the portal. Review the selected subscription and any change in charges before confirming an update.
If a required option or invoice is missing, contact support with the workspace name and the subscription you were viewing. Do not send full card details.
Existing subscriptions from before Stripe
An older account may still open a different management screen for its existing subscription. Follow the controls attached to that record or contact support. The new Stripe checkout does not, by itself, migrate or cancel an older subscription.
