Understand subscription statuses
Open Workspace settings → Billing to check a subscription. If there are several records, select View subscription beside the one you want to inspect.
The workspace plan badge summarizes available features. It is not a receipt and does not mean every subscription has the same payment status.
What each Stripe status means
Status or message | What to do |
|---|---|
Active | Review the subscription's next billing date when checking renewal. |
Cancellation scheduled | Check the displayed end date. The subscription is scheduled to finish; it has not necessarily ended yet. |
Past due | Payment is overdue. Open Manage subscription to review the payment and update the payment method. |
Unpaid | Paid access from this subscription is suspended. Resolve the payment through Manage subscription. |
Incomplete | The first payment is not complete. Finish checkout to activate the plan. |
Paused | Contact support for help resuming the subscription. |
Ended | This subscription has ended. Choose a plan if you want to subscribe again. |
Needs attention | Review billing details or contact support. |
Another eligible subscription may still provide paid access to the workspace. Check all records before assuming the workspace has lost its plan or that every recurring payment has stopped.
Check the result of a billing change
After completing a change in the billing portal, return to Pineapple and refresh Billing. Confirm the new state and date on the intended subscription.
If the state still looks wrong, share the workspace name, the plan you were viewing and what action you completed with support. Never send full payment-card details.
