Cancel a subscription
Cancel from Workspace settings → Billing. Deleting a website, leaving a workspace or signing out does not stop a recurring payment.
Only a workspace owner can manage cancellation.
Cancel an existing Stripe subscription
Select the correct workspace.
Open Workspace settings → Billing.
If a list appears, select View subscription for the subscription you want to cancel.
Select Manage subscription to open the billing portal.
Choose the cancellation option available for that subscription and review the end date before confirming.
Return to Pineapple and check the subscription status and end date.
If cancellation is scheduled for the end of the paid period, Pineapple shows Cancellation scheduled and the subscription end date. Opening the portal alone does not cancel anything.
What happens to access?
An eligible subscription scheduled to end normally continues to provide access through its paid-through date. When it ends, the workspace's features and allowances are recalculated from any remaining eligible subscriptions.
If another paid subscription remains, it continues to be billed. Cancelling one subscription does not cancel the whole workspace's other payments.
If you want to stop all recurring payments
Review every subscription in the workspace and cancel each one you no longer need. Repeat this for any other workspace with paid subscriptions. Keep the confirmation and check the end date for each record.
Older subscriptions or missing controls
An older subscription may use a different management screen. Follow its cancellation controls. If you cannot find the option, or you are not an owner, contact the workspace owner or support.
A scheduled cancellation is not a refund confirmation. Contact support if you need help with a payment or refund request.
