Manage payment details and invoices
Billing belongs to your workspace. A workspace owner can open a subscription's billing portal to manage its payment details and review the information available for that subscription.
Open the correct subscription
Select the workspace in your Pineapple dashboard.
Open Workspace settings → Billing.
If several subscriptions are listed, choose View subscription on the one you want to manage.
Select its management action to open the billing portal.
A single active subscription may open directly. Check the subscription and renewal details before making a change.
New subscriptions use Stripe. Older subscription records can show a different management screen, so follow the actions offered for that record rather than an old Paddle tutorial.
Update the payment method
In the billing portal, use the available payment-method action and follow the portal's prompts. Return to Pineapple afterwards and refresh Billing to check the subscription's state.
If a payment has failed, inspect the portal for any outstanding payment and the required recovery steps. Updating a card does not by itself prove that an outstanding payment succeeded.
Find invoices or receipts
Check the billing portal for available invoice, receipt or billing-history options. The options shown depend on that portal's configuration and subscription record.
If the document you need is not available, contact support with the workspace name and the payment date or subscription you are asking about. Never send a full payment-card number.
Multiple subscriptions need separate checks
Subscriptions can have different charges and renewal dates even though their eligible features and credits contribute to the same workspace. Open the relevant record when checking a payment or billing document.
A domain registration is a separate purchase from your registrar. Obtain domain purchase and renewal invoices from that company.
Related: Manage subscriptions · Subscription statuses · Cancel a subscription
