Manage collected emails and leads
The Leads list contains people who contacted your business or shared an email through your website. These contacts do not receive access to your Pineapple workspace or editor.
For collaborators who need to edit the website, use workspace team members instead.
Collect an email address
Add an Email Collection block to a page. Explain what visitors are signing up for, such as an occasional newsletter or a product waitlist. Set an appropriate category so you can identify the source later.
Example: use “workshop-waitlist” for a workshop signup and “newsletter” for regular updates. Keep category names consistent across forms; spelling variations make filtering harder.
Save and publish the page, then test the public form with an address you control. Check your workspace plan if the form or Leads view asks you to upgrade. See the Email Collection reference.
Open and filter the list
Select the workspace that owns the website.
Open Leads, or follow the Email collection entry from the website editor.
Use the email search to find a particular address.
Use the Category filter to narrow the list.
Clear the filters when you want to see the full list again.
The underlying list is shared across websites in the workspace. Do not assume that opening it from one website means every row belongs only to that website. Categories can help you organise the contacts.
Understand what a row means
The list shows the email, category and update information. Selecting a row copies its email address. An updated timestamp is not a record of every interaction someone has had with your website.
Contact-form submissions can also create a contact-form lead. The full enquiry is sent to the website's configured recipient; read that email for the message. A repeated email and category can reuse an existing contact, so one lead row does not necessarily mean one submission.
See Forms and enquiries to configure the recipient and test delivery.
Follow up using the right tool
Collecting an email does not automatically send a newsletter, deliver a downloadable file or create a paid membership area. Set up the follow-up process you promised using the appropriate email or integration service.
Tell visitors what they are signing up for and keep that promise. A contact enquiry and a newsletter signup are different intentions; organise your forms and categories accordingly.
Remove a contact carefully
Use the row's Delete action only when you intend to remove that contact, and read the confirmation before continuing. Deleting a lead does not remove a workspace collaborator or cancel a subscription.
If the list looks empty
Check the selected workspace and clear both filters. Confirm the form is published and the test submission succeeded. For a contact form, also check the notification inbox. If the problem continues, give support the public page URL and time of the test.
