Collect enquiries with a contact form
Use a Contact Form when visitors need to send an enquiry. Use Email Collection when you only need an address for a mailing list or waitlist. Neither action automatically books an appointment or sends a newsletter campaign.
Choose the right form
For a consulting service, start with name, email and a short message. Ask only for information you need to respond. If you need appointment scheduling, payment or a complex multi-step workflow, use an appropriate integration and check its separate setup.
Contact Form, Email Collection and Leads require an eligible paid plan. If Pineapple shows an upgrade message, check the subscriptions in the workspace that owns the website.
Add and configure a Contact Form
Open the target page in the editor.
Add a Contact Form block to the section where visitors should contact you.
Select the form and review its field settings.
Keep one required email field and add other fields needed for your enquiry.
Give the submit button a clear label and explain what happens after submission.
The form supports up to eight fields: text, email, telephone, a longer message, a dropdown and a checkbox. Dropdowns support two to eight options. Use required fields sparingly. See the Contact Form reference for the controls.
Set the recipient
Open the website's Settings → General → Contact Form Emails. Enter the Recipient email, then select Save recipient.
This is a website setting, so check it for every website where you collect enquiries. If it is left blank, notifications use the workspace owner's email. Use an inbox you can access and check regularly.
Publish and test
Save the page and publish the form before testing submissions. The editable canvas does not send enquiries, and a changed draft may not match the form on the published page.
Open the public page and submit a small test using an address you control. Check the success message, then check the recipient's inbox and spam folder. A success message alone does not prove the message reached the inbox.
After changing fields, publish again before testing. If the form says its fields do not match the published page, check that the latest form was published and reload the public page.
Find the contact later
Open Leads or the Email collection entry in the dashboard. Contact-form addresses are recorded with the contact-form category in the workspace list. Read the enquiry details in the notification email; the leads list is not a full message inbox.
Repeated enquiries from the same email may reuse a lead record, so lead-row counts are not the same as the number of form submissions. See Manage collected emails.
If an enquiry is missing
Check the published page, current form fields, workspace plan and recipient address. Look in spam and any mailbox filtering rules. If it still fails, contact support with the public page URL, time of the test and visible error. Avoid putting private visitor messages or passwords into a public support request.
